But if you're faced with the choice between an Airbus A320 family jet and a Boeing 737, you might want to go with the former. Thanks to the wider cabin, reduced cabin-wall curvature and better-placed windows, the Airbus offers a more comfortable ride than the 737, all else being equal.

Passenger preference between Boeing and Airbus is a subject of intense debate, but as of 2026, Airbus holds a slight lead in general passenger sentiment. Many travelers prefer the Airbus A350 and A320neo families due to their "Airspace" cabins, which feature larger overhead bins, quieter engines, and higher humidity levels that reduce jet lag. Additionally, the A320 series features slightly wider seats (18 inches) in a standard configuration compared to the Boeing 737 (17 inches). On the other hand, Boeing enthusiasts often praise the 787 Dreamliner for its massive, dimmable windows and lower cabin altitude, which significantly improves physical comfort on long-haul flights. However, recent high-profile safety concerns and production delays at Boeing have influenced some nervous flyers to actively check for Airbus-operated flights. Ultimately, for the average passenger, the "preference" is often dictated more by the airline's specific seat choice, legroom (pitch), and in-flight entertainment system rather than the manufacturer of the airframe itself.