Do Ryanair respond to complaints?

The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.



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A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.

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You don't need to notify us if you are unable to travel and if you can't use your outbound flight you can still use your return flight. So yes, if you miss the first flight you can still take the return flight and no, there is no sequential use of flight coupons rule.

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If you act fast, you can make changes without having to pay any fees. Ryanair offers a 24-hour grace period² where you can change dates and times (and reverse the routing destinations if you accidentally get your airport arrivals and departures the wrong way around) free of charge.

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If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here. Expenses claims will not be accepted for delays less than 2 hours.

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If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here. Expenses claims will not be accepted for delays less than 2 hours.

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Passengers can receive both a refund of an airline ticket and compensation for the cancellation, provided that their flight qualifies for compensation. To qualify, the airline must have let you know about the flight cancellation less than 14 days before it was due to depart.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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Airlines are required to give you information on how to file complaints. Airlines need to acknowledge written complaints within 30 days and respond within 60 days.

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While the airline does fly to some main airports, the majority of its flights operate to and from cheaper secondary airports. These airports charge a lot less for things like slots, parking, and airport fees, so Ryanair can afford to offer low fares on these routes.

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