Both Uber and Lyft use technology that keeps your personal details safe. Even if you need to call your driver before they arrive, your number is hidden. Drivers can take your call, but they can't see your actual phone number.
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Every Uber driver knows the same information about each of their clients: their name, location, preferred car type(s), phone number(s) and interactive ratings—that is, how they've rated their past drivers, and how those drivers have rated them.
There is no reason for your driver to know your full name, address or any other personal information. Both Uber and Lyft use technology that keeps your personal details safe. Even if you need to call your driver before they arrive, your number is hidden.
One question new drivers and even some passengers have, is “Do Uber Drivers Know Where You Are Going?” The answer is a resounding, yes! In the first screenshot below, you can see your: Map.
We use technology to help keep your phone number private, so neither drivers nor riders will see each other's numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver's trip history.
Need to contact a rider before a trip? We've got you covered. Whether you need to confirm the rider's pickup location or let them know that you're waiting for them, you can call or text them while maintaining the privacy of your number with Uber.
Can You Request a Female Uber Driver? No, you cannot request a driver based on gender, neither male nor female. Though female passengers may be more comfortable with a female driver, especially at night and in a deserted or unfamiliar area, it can be discriminatory to ask for a female driver only.
In December, Uber sent an advisory to all drivers with guidance regarding underage riders. “If your rider looks young, you may ask to see their ID to verify their age,” the guidance said. “If they are under 18, please decline the trip and report it to Uber.”
Unaccompanied minors can only use Uber via an approved teen profile in an eligible city. So in any areas that doesn't have UberX Teen or teen profiles, riders under 18 can't use Uber alone. Minors can't request rides, and minors can't ride alone in an Uber even if a parent or guardian says that they requested the ride.
In some locations, local laws and regulations require that a rider provide consent to being recorded. Please check your local laws to understand your responsibilities. Drivers may submit recordings to Uber at their discretion.
You may occasionally get a ride request with a destination that's far away. You'll see “Long trip” with an estimated trip time at the bottom of your screen when one of these requests is sent to you. If a trip like this is farther than you want to drive, you can always decline.
One driver said their 'best passengers are the ones that quietly sit in the back', while another agreed that their 'dream passenger is the one who tells me to turn up the music and then sits quietly'.
Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.