All passengers need to go through security search. This is where you and your belongings are checked to make sure that you are not carrying anything considered to be dangerous. Read the “Pre-Security Preparation” section within this guide.
There are lots of reflective surfaces, bright lights, alarms, crowd congestion and lots of unfamiliar tastes and smells. We cannot offer a sensory friendly environment but we can tell you what you can expect and help you to come up with a plan. Keep safe! Trolleys, escalators and baggage reclaim belts can dangerous.
You do not require a passport to travel within the UK, but you will need to carry one type of photographic ID when travelling with us. Examples include: Valid passport. Valid driving licence, either provisional or full.
Can I take deodorant or aerosols in hand luggage? Aerosols and roll on deodorants are classed as liquids, so any containers larger than 100 ml will need to go in your luggage in the hold. Containers smaller than 100 ml are accepted if in a clear plastic bag.
Customs and immigration are usually required at the connecting airport for international flights. You don't always have to for domestic flights. In most cases, passengers on layover flights must clear customs and immigration at the first point of entry.
The fastest way to pass immigration quickly is to use the electronic gates wherever possible. I recently passed through Terminal 5 in less than two minutes this way. U.S. passport holders have been able to use U.K. ePassport gates at major U.K. airports including all London Heathrow terminals since 2019.
News. London Heathrow Terminal 2, 'The Queen's Terminal', has been awarded for the first time as the Best Terminal in the World at the 2018 World Sky Awards by Skytrax, which were awarded on March 21st in Stockholm.
You can walk between Terminals 2 and 3 via the pedestrian underpass. The route is well signposted and can be followed on our interactive Heathrow map. If you have an impairment or mobility difficulties, find out how to request assistance.
The General Guideline for How Early You Should Get to the Airport. Generally speaking, most airlines advise that you arrive at the airport at least 2 hours prior to a domestic flight, and at least 3 hours prior to an international flight.
In most cases, you will only need to go to check-in when you have checked-in online if you need to drop off an item of hold baggage. Please ensure that you are aware of the hand baggage requirements for your specific airline before you travel.
Heathrow's rush hours are 7am to 10am and 5pm to 8pm on weekdays, with particularly dense traffic on Friday evenings and the first day of any school holiday.
Unfortunately, due to the situation with Covid-19, we are currently unable to offer our Fast Track service. We apologise for any inconvenience and look forward to assisting you in the future.
In most cases, you'll go through customs and immigration after your flight first arrives in a new country, but there are exceptions. For example, some countries have mutual agreements intended to help speed travelers through the process, so you may go through customs and immigration before you board.