Do you need a photo for a family railcard?

To buy a new Railcard, please go to the website homepage, click 'Buy Now' and follow the instructions on the screen. You will be asked to provide a digital passport-style photo if you have selected 'Digital' under 'Choose the type of Railcard you would like' section. What do I do if my Railcard is lost or damaged?



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You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.

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You can buy your Two Together Railcard online or at a staffed station Ticket Office. To buy online, simply click ''Buy Now'' on the website homepage and follow the instructions on the screen. You will need to provide two separate passport-style photo (one of yourself and one of the other named cardholder).

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The Family & Friends trial Railcard gives 1/3 off adult rail fares and 60% off kids' fares. Minimum group size is at least one adult (the named cardholder) and at least one child aged 5 to 15 years. Maximum group size is four adults aged 16 years or over and four children (aged 5 to 15).

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The Family & Friends Railcard gives you 1/3 off train fares for up to 4 adults and 60% off for up to 4 kids between 5 and 15.

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Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.

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Customers will be able to store their digital railcards on up to two smartphones. In cases where there are two railcard holders, they can both store the railcard on their devices. The app will have a holographic logo in the design, which moves as the customer holds their smartphone and prevents the use of screenshots.

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No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.

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If you are a mature student, a 16-25 Railcard application form that has been stamped by your place of study accompanied by your current university/college photo ID will need to be provided. You will also need to provide a digital passport-style photo.

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You will be asked to provide either a passport or driving licence number or EEA National Identity Card and you will also need to provide a digital passport-style photo if you have selected 'Digital' under 'Choose the type of Railcard you would like' section.

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Can I have a plastic and digital version of my Railcard? Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

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Show Your eTicket Open the eTicket on your mobile device and show the barcode to the conductor. You can even print your eTicket before you arrive at the station.

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Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.

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Yes. You as the cardholder can buy tickets for your named companion and up to four children as long as they are travelling with you.

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The Family & Friends Railcard gets you 1/3 off Standard Anytime, Off-Peak and Advance adult fares, and 60% off for kids' fares too. And because there's no limit to the number of times you can use your Railcard, the potential for family adventures is huge.

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