You need to get a local Indonesian SIM card to use grab and gojek in Bali.
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Go-jek is cheaper than Grab, however most Go-jek drivers are not able to speak in English. Also, do note the both transport providers are limited in Ubud. They mostly operate in Seminyak and Kuta.
Unlike Grab, gojek is not allowed at Bali Airport. While the app may look like it works, gojek drivers are simply unable to enter arrivals. You may be lucky and find a driver at departures, but it's not always the easiest way to go.
Can you use grab and gojek in Bali without a credit card? The good news is that you do not need a credit card to use grab and gojek in Bali. You can pay the driver in cash after the ride is over, which they might even appreciate more since you'll be more likely to tip.
When you arrive in Bali, you can easily pick up your SIM card at XL Axiata Booth at the International Arrival Hall of I Gusti Ngurah Rai Airport which is open 24 hours every day of the week for SIM card pick-ups. The Indonesian Government requires some personal info as a requirement to activate SIM cards in Bali.
The good news is that you do not need a credit card to use grab and gojek in Bali. You can pay the driver in cash after the ride is over, which they might even appreciate more since you'll be more likely to tip.
Our findings illustrate that the competition between two companies is very tight and competitive. Based on service satisfaction, Gojek is slightly better than Grab. Nevertheless, in terms of loyalty, the level of loyalty of Grab consumers is more loyal than Gojek consumers.