You'll pick up your tickets from the will call window which is usually near the venue's main entrance. They're typically available an hour before the event. To collect your tickets, you'll need to bring these with you: Photo ID.

Whether you need an ID for a Ticketmaster event in 2026 depends primarily on whether your tickets are "Personalized" or for "Will Call" pickup. For many high-demand concerts (like Taylor Swift or major festivals), tickets are now linked to a specific name to prevent scalping; in these cases, security will check your photo ID against the name on the digital ticket at the gate. If you are picking up tickets at the venue's "Will Call" window, you must present a valid government-issued photo ID (driver's license or passport) and often the original credit card used for the purchase. For standard non-personalized mobile tickets, an ID is usually not checked at the door, but it is always a "pro-tip" to carry one regardless, as venues often require ID for age-restricted sections or for alcohol purchases. Always check the "Event Info" tab in your Ticketmaster app, as it will explicitly state if ID-matching is a requirement for entry.