Amtrak will cancel trains due to storms and flood conditions. It is not unusual during hurricane season to see Amtrak cancel all of the trains running south of Washington DC for for a day or two—exactly the same as the airlines do.
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The national on-time performance (OTP) average for Amtrak is about 70-75%. Each trains OTP varies, mostly in part to the host railroad it runs over. The earliest a train can arrive is about 15-30 minutes ahead of schedule.
There are many reasons for this. There is limited service between cities (Amtrak says it runs 300 trains with about 87,000 passengers per day), freight is often prioritized over passenger service in the U.S., and trains and facilities are often outdated.
How much you can get for a cancellation. You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.
We've added free onboard WiFi to a lot of our trains and stations! You can check if your favorite train or nearest station has WiFi here. If you're reading this while on one of our trains, wait before setting off to do your surfing.
Across the country, Amtrak trains last year were on-time only 60% to 70% of the time in many states, although on-time performance rose to more than 90% in the nation's northeast corridor, from Washington, D.C., to New York City. In Michigan, the on-time rate was only 43%.
Amtrak collisions and passenger deaths are rare – despite high-profile crashes in the last year, according to industry statistics and experts. Trains remain safer for passengers than cars or buses, and nearly as safe as airliners, federal statistics show.
Amtrak tickets tend to be higher than air fares if you book a roomette or bedroom as the price includes meals and private accommodations. However, Amtrak coach seats are often cheaper than coach seats on a plane, especially if you purchase tickets in advance.
Quick and Green TravelSkip the buses and traffic on the road and instead treat yourself to spacious and comfortable seating, access to the Café Car and Quiet Car and many more thoughtful amenities onboard the train. Rail travel is at the head of the class when it comes to eco-friendly travel.
The new Acela will operate at top speeds of 160 mph vs. today's fleet, which operates at top speeds of 150 mph. Amtrak's new Acela fleet is scheduled to enter service on the NEC in 2024.