Yes, Amtrak has a policy for issuing refunds if a train is significantly delayed or canceled. The specific details and eligibility criteria may vary depending on the circumstances and the type of ticket purchased.
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Please call Amtrak 1-800-USA-RAIL or your travel agent if your planned itinerary includes a shorter connection. A guaranteed connection does not ensure that such a connection will always be made. In the case of a missed guaranteed connection, Amtrak will provide assistance at Amtrak's discretion.
Many of the lines don't make any money or are operated at a loss. To accommodate the money-losing routes, Amtrak uses profits from its popular lines, such as the Northeast Corridor. Since this is one of the most popular routes, Amtrak can charge higher prices and send those profits to other, less profitable lines.
Claims for lost checked baggage must be submitted within 30 days of the date of the incident to the Office of Customer Relations (Attn: Baggage Claims, Amtrak, 1 Massachusetts Ave NW, Washington, DC 20001). For more information, call us at 1-800-USA-RAIL (1-800-872-7245) and ask for Customer Relations.
Amtrak tickets tend to be higher than air fares if you book a roomette or bedroom as the price includes meals and private accommodations. However, Amtrak coach seats are often cheaper than coach seats on a plane, especially if you purchase tickets in advance.
Train travel is often cheaper than flying, in part because you can generally take more with you before paying extra baggage fees. It can also be more convenient and relaxing than driving, especially if you'd be driving in an unfamiliar place or driving for many hours nonstop to get to your destination.
Before you start clicking links, make sure to check Amtrak's Weekly Specials, on sale between Tuesday and Friday each week. These are deeply discounted fares (often up to 80% off) that can be for any train in the country.
If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.
Amtrak is on-time an average of 83 percent of the time compared to commercial airlines 81.9 percent of the time. Amtrak is also very safe compared with other modes of transportation. You are 16 times more likely to die in an automobile than on Amtrak, and twice as likely to die on a transit bus than on Amtrak.
We've added free onboard WiFi to a lot of our trains and stations! You can check if your favorite train or nearest station has WiFi here. If you're reading this while on one of our trains, wait before setting off to do your surfing.
Arriving at the StationPlan to arrive at the station at least 30 minutes before your train is scheduled to depart (Auto Train passengers should arrive at the station at least two hours prior to departure).
Outside the Northeast corridor, most Amtrak trains run 79 MPH where track conditions and such permit. It's not always possible. The NEC has some 150 MPH track, some 110 MPH track and some 79MPH track. Speed may well increase above on some routes as PTC in implemented and track is upgraded to class 5 or class 6.