Does Hawaiian Airlines give free upgrades?

Neighbor Island, North America and International routes. Pualani Platinum and Pualani Gold members can enjoy complimentary upgrades to Extra Comfort seats on all Hawaiian Airlines-operated flights, subject to seat availability.



Hawaiian Airlines generally does not offer "complimentary" upgrades to First Class or Premium Cabin based solely on request or loyalty status, unlike some major U.S. legacy carriers. In 2026, the primary ways to move up are through the "Bid Up" program—where you submit a cash offer for a better seat—or by using HawaiianMiles. While Pualani Platinum and Gold members receive "Extra Comfort" upgrades (extra legroom) for free if available at check-in, the jump to the lie-flat First Class suites almost always requires a payment or a significant mileage redemption. On rare occasions, if a flight is oversold in the main cabin, the airline may move a high-tier elite member to a higher cabin for operational reasons, but this is a rarity. For 2026 travelers, the most reliable "free" perk for elites remains the complimentary "Extra Comfort" seating rather than a full First Class upgrade.

People Also Ask

So, can you simply ask for one and get it for free? No, not really — not even if it's your honeymoon. But in some cases, you may be able to ask to pay for an upgrade, which you can do from booking till boarding.

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These tricks and ground rules are worth keeping in mind as you try to land that elusive free upgrade.
  1. Be a seriously loyal customer. ...
  2. Get an airline credit card. ...
  3. Dress neatly. ...
  4. Check in online at the earliest possible time. ...
  5. Be on time, and have good timing. ...
  6. Ask politely and directly. ...
  7. Be reasonable.


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Generally speaking, it is usually cheaper to upgrade your flight in advance online or over the phone than at the airport before checking in. However, if you wait until you get to the airport, there may be last-minute deals available that could save you money.

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If the flight is oversold, consider telling the agent that you are willing to give up your seat if they need someone to upgrade. Make it clear that you would be happy to volunteer and ask whether you can be upgraded for a future flight.

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How To Upgrade To Business Class For Free
  1. Get With the Program. If you are a regular traveller and you fly a lot, it's worth sticking to one airline and joining their frequent flyer program. ...
  2. Get A Branded Credit Card. ...
  3. Know Your Aircraft. ...
  4. Arrive Early. ...
  5. Volunteer To Sit This One Out. ...
  6. Ask For It. ...
  7. Fly Midweek or Redeye. ...
  8. Go Solo.


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Flight attendants typically do not have the authority to upgrade passengers to higher class seats or cabins without proper authorization. The decision to upgrade passengers is usually handled by the airline's ground staff or a designated team responsible for managing seat assignments and upgrades.

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The closer to the flight departing, the less likely the airline is to sell a cash fare in the upgraded cabin. Thus, they may be open to the idea of offering it to an existing passenger for a discounted price. The prices vary depending on the airline and route.

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But if that's also a no-go, then you have one last option. You should ask the lead flight attendant or the flight attendant at the boarding door, said Bobby Laurie, a travel expert and former American Airlines flight attendant.

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In rare circumstances, a flight may be oversold in the economy cabin, but there could be some space in first or business class. In that case, some very lucky passengers might be bumped up to first or business class for free in what's known as an operational upgrade.

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On almost every flight, the passengers who get upgrades are either the ones who pay for them (whether in dollars or miles) in advance or frequent fliers with elite status who receive complimentary upgrades as part of their perks. There are very few exceptions, so don't expect to score a free upgrade by just asking.

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Once and for all NO, NO, NO! The airline has a list of all of the passengers names and assigned seats in first/business class. Even on the large planes where there may be 40 seats or more in business class they know what seats are taken. If you try and sneak up you will get caught so don't even try it.

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The sooner, the better. Initially, passengers can contact their airline post-booking a flight to check for any paid upgrade availability. The next best option is to ask at the check-in desk of your flight. If all else fails, don't give up just yet!

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