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Does Heathrow lose a lot of luggage?

Between 2017 and 2021, London Heathrow was the airport with the largest share of lost luggage claims in the UK, with 35.63 percent of unresolved claims. The airport handled 19.4 million passengers in 2021.



As of early 2026, Heathrow (LHR) has significantly improved its baggage reliability despite handling over 84 million passengers in 2025. Reports for the past year indicate a 98% baggage load rate, meaning only about 2% of bags were delayed or "lost" during transit. While this still accounts for a large number of bags due to the sheer volume of travelers, the airport has invested heavily in the "Next Generation Security" and automated sorting systems to reduce "misconnected" luggage, which is the primary cause of loss. In 2026, Heathrow has regained its status as one of Europe’s most punctual and operationally stable hubs. However, during peak periods like August or late December, the risk remains higher. Travelers are still advised to use digital trackers like AirTags and ensure their contact details are inside the bag, as the sheer scale of the 2026 record-breaking passenger numbers makes a 100% success rate physically impossible.

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Chicago's O'Hare International Airport had the most issues, followed by Harry Reid International Airport in Las Vegas, and San Diego International Airport. When it came to airlines that lost the most baggage, that same study found that Atlanta-based Delta Air Lines came in ninth out of 17 major airlines.

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And the worst culprit for complaints? Ryanair. Figures show that over the past five years, Ryanair received close to 1,000 luggage-related complaints between 2018 and autumn 2022, more than any other aviation giant. The figures acquired by Forbes Advisor related to lost, damaged or delayed baggage.

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London's Heathrow Airport (LHR) has asked airlines to cancel 10% of their flights while it deals with a baggage mountain that has grown at the hobbled hub. More than 15,000 passengers across 90 flights have likely been affected, according to reports.

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How often is luggage mishandled? According to Luggage Hero, there were more than 684,000 lost and mishandled bags at major US airlines in the first quarter of 2022 alone. The Points Guy notes that this equated to approximately seven bags out of every 1,000, or 0.7%.

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United Airlines, Spirit Airlines, Delta Air Lines, and Southwest Airlines lost or mishandled between three and four bags of every 1,000 checked pieces. Across the board, the chance of an airline losing a suitcase ? at least for a little while ? is around 0.4%, according to LuggageHero.

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During the first three months of 2023, over 721,000 bags checked on domestic flights were mishandled out of 113 million checked bags in total—an average of 0.64 bags per 100 checked bags, per the U.S. Department of Transportation. That's up from 2019, when 0.59 bags were mishandled per 100 checked bags.

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These airlines get the most lost and damaged luggage complaints, apparently
  • Ryanair (954)
  • British Airways (844)
  • easyJet (565)
  • Wizz Air (552)
  • Norwegian (419)
  • Flybe (297)
  • Turkish Airlines (195)
  • Virgin Atlantic (182)


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According to Luggage Hero, there were more than 684,000 lost and mishandled bags at major US airlines in the first quarter of 2022 alone. The Points Guy notes that this equated to approximately seven bags out of every 1,000, or 0.7%. American Airlines' average came in slightly higher, at nine per 1,000 or 0.9%.

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Allegiant Air Finally, Allegiant Air is the carrier least likely to lose, damage, delay, or pilfer its customers' luggage. In October 2021, it only mishandled 877 bags or 1.96 per 1,000 enplaned, which was very close to the previous year's statistic of only 1.20 per 1,000 checked bags.

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American Airlines is the number one worst airline for losing or damaging your luggage, with 5.34 incidents per 1,000 bags. Although it's a low percentage compared to the total number of bags checked, American Airlines still takes the dubious distinction of being the airline most likely to lose your luggage.

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8 Things You Can Do To Prevent Your Luggage From Getting Lost Forever
  1. Remove old airline tags and stickers. ...
  2. Pack essentials in your carry-on. ...
  3. Get a distinct luggage tag. ...
  4. Keep your info inside your luggage too! ...
  5. Get a smart luggage tag. ...
  6. Remove loose straps from your bags. ...
  7. Take a photo of your luggage. ...
  8. Check-in early.


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Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for lost luggage by an airline. Small claims court is also an affordable and user-friendly way for you to sue an airline for lost or delayed luggage.

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Does luggage get lost in Europe? The region with the highest rate of mishandled bags in 2022 was Europe, with 15.7 per 1,000 passengers, a threefold increase from the previous year. This compared to 6.35 per 1,000 passengers in North America and three per 1,000 in Asia.

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