Does Samsonite cover cracks?

Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.



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Our warranty covers only material and production defects. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

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Your Samsonite product can be repaired in an authorised Samsonite Repair Centre. For warranty service, please make sure you have a copy of your original receipt of purchase or order confirmation and bring it with you.

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Luggage warranties usually cover all manufacturing defects (workmanship and materials) but what else is covered can vary, for example: Is the shipping cost (to and from the repair center) included or not? Is damage done by your carrier (e.g. airline) covered or not?

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Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control, according to the U.S. Department of Transportation's Aviation Consumer Protection division.

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This depends very much on the price of your bag. The more expensive your luggage is, the more likely it is to be worth repairing it. While less expensive bags may be cheaper to just replace. The cost does also depend on the repair, some things are more expensive to replace or fix than others.

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The Best Guarantee in the Industry Briggs and Riley is the only luggage company that offers a lifetime guarantee.

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Hard shell suitcases can crack, which causes them to fall apart more rapidly than soft luggage. To avoid this concern choose a suitcase made from polycarbonate ABS that stands up to the rigors of travel. The FERGE brand makes a TSA-lockable suitcase on wheels using polycarbonate ABS.

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Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).

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Most comprehensive travel insurance plans include coverage for baggage loss and, if your baggage is not permanently lost or damaged, baggage delay. Some coverage may include the cost of essential items you purchase while you wait for your delayed luggage to be returned.

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An airline's definition of damage, backed by the U.S. Department of Transportation, may differ significantly from a passenger's definition. Normal wear and tear, including scratches, scuff marks, stains, dents and dirt, are not covered. Every airline damaged bag policy has a disclaimer about normal wear and tear.

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Dodgy Wheels Spinner suitcases make travelling the world a breeze. But if your bag's wheels don't roll as smoothly as they used to, getting a new one might be your only option. The first sign that a suitcase needs replacing can often be seen in how smoothly it moves across surfaces.

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