What do I get from Southwest for my delayed flight? The type of compensation Southwest Airlines gives for delayed flights is a LUV Voucher. These vouchers can be used for the cost of a future flight (but not to cover taxes and fees) on Southwest.
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If you change or cancel your flight – or get bumped – airlines will often give you at least some of that money back in the form of a voucher or travel credits to put toward a future trip.
Once passengers have boarded the aircraft, the compensation structure is $100 in credit for a delay between three and five hours, $175 in credit for a delay between five and six hours, or a $250 credit for a delay of six hours or more.
To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).
According to the DOT, airlines are not required to provide money or other compensation when flights get delayed, regardless of how late they are. However, when a “significant delay” takes place, passengers may receive refunds for seat selection fees or checked baggage fees.
So if your flight is delayed by 2 hours, there is no compensation. However, you can make a different claim. For example, if your flight is delayed by two hours or more, your airline must take care of you by offering you support services.
- Your flight needs to be delayed by at least 5 hours at departure to be eligible for a flight delay refund. - Your flight must be delayed by at least 3 hours at arrival to be eligible for flight delay compensation.
So it can delay the flight for an hour to several hours until the problem is fixed. Technical issues are pretty rare, but airlines are liable to pay compensation to their passengers if the delay is of more than 3 hours. The amount of compensation, however, depends upon the flight distance.
You'll need to file the claim with the operating airline responsible for the flight delay or cancelation. It can take some time to get a response from an airline, so give it a few weeks to a month or so before following up if you don't get a response.
So the airline has offered you a voucher, which is perfectly legal, but you'd rather just have the cash. You'll need to proactively ask your airline for a cash refund in writing. The same goes for if you've booked through an online travel agency like Expedia. They are also covered under DoT rules.