Does Uber eats double charge?

Sometimes, an authorization hold doesn't get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a hold, with your payment method.



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Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.

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When this happens, Uber Eats still charges you for the order, because they're under the impression the driver tried to contact you and was unsuccessful. The easiest way to fix this is to contact support. The number for the US is (800) 253-6882.

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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

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Uber may apply a temporary authorization hold for the value of the fare in advance, which will appear as a pending charge in your account's payment method. This is standard e-commerce practice to ensure the card has sufficient funds, and most importantly, it doesn't result in a duplicate charge on your card.

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Sometimes your bank might notify you of two separate charges because first the funds are reserved on your card, then charged later. Check your bank statement to make sure there weren't any extra charges. If you have any other payment questions, let us know! We'll be happy to help.

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Uber might charge you for a temporary authorization hold, which Uber positions after requesting a ride at an upfront regular fare price. The difference between actual Uber charges and fraudulent charges for an Uber rider may also be due to your friends or family members taking a ride using your account.

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How to Dispute an Uber Charge Through the Website
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.

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To get a full refund, you must cancel before the restaurant accepts your order. Once the restaurant accepts your order, a full refund will not be available to you as the restaurant has already begun to make your food. To get a full refund, you need to cancel within a few minutes of placing the order.

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It's likely that the $9.99 charge on your card is an authorization hold, which is a common practice used by companies such as Uber to ensure that a customer's payment method is valid and has sufficient funds.

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To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip before it's completed.

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If your driver claims you left a mess in their car, you'll receive an email explaining that a cleaning fee is being applied to your ride. The most common cause of the cleaning fee is food stains, fluid stains, vomit, animal hair, sand, and dirt. This passenger got the maximum cleaning fee, $150. Ouch.

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Call Uber on the phone Uber has a 24/7 local support line for general customer service: 800-593-7069.

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To chat with customer support, in the app go to Account ? Help ? Help With an Order. Select an order, then your issue, to connect. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.

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