Does Uber listen to you?

To maintain the privacy of parties in the vehicle, the recorded content is encrypted, and neither riders nor drivers can listen to it.



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I found this out the other day, when I asked my Uber driver about my passenger rating — the average of the 1-to-5-star grade passengers receive from drivers after every ride, which is shown to drivers before they agree to take a hail. “You're a 4.8,” he replied. “I usually don't pick people up if they're a 4 or less.”

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Real time ID check To make sure that registered drivers are the ones driving, a real-time identification check system has been implemented. Drivers are randomly asked to take in real-time a photo of themselves, and the photo is then compared to the one logged on their Uber account.

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And those who preferred not to talk, whatever they're comfortable with was fine with me. I had one rider who, before he got out of my car, said, “thank you for not trying to keep a conversation going, I wasn't in the mood to talk.” So, whatever you're comfortable with, go with it.

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Avoid these behaviors to ensure a smooth ride for both you and your driver.
  • You don't give a five-star rating, even though your ride was perfectly fine. ...
  • You don't tip. ...
  • You keep them waiting after they arrive to pick you up. ...
  • You cancel at the last minute. ...
  • You put your music on way too loud.


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Keep conversations casual and friendly with delivery people, drivers, and co-riders. Don't ask personal questions or act aggressively toward others. If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Uber. We'll address any report in accordance with our policies.

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Every Uber driver knows the same information about each of their clients: their name, location, preferred car type(s), phone number(s) and interactive ratings—that is, how they've rated their past drivers, and how those drivers have rated them.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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We get notification from Uber when a complaint occurs and we get to find out what was said “in general” not the specific complaint. Now we don't know who said it but we can usually figure it out. Why would an Uber driver give a passenger a less than perfect rating?

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Every time you put yourself or your passenger in danger, you will be deactivated. So if you're out driving passengers around drunk, molesting/harassing passengers or just a maniac on the road, your Uber driver account will be disabled.

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What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.

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Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.

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Uber will allow its rideshare drivers to record both audio and video as long as they do not publish it online.

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Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform. Normally you will receive up to 2 warnings before this happens, but this depends on the severity of the situation. You will always have the reason for your deactivation laid out in the notice.

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If you're between a 4.7 and 4.79, you're a solid passenger, but you may have a slightly questionable history.

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Uber announced a series of new features Friday aimed at enhancing drivers' experiences on the ridesharing app. Drivers across the U.S. will be able to see exactly how much they will earn and where they will be going before they accept a trip.

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Ratings don't affect tips, and tips aren't tied to 5-star ratings. However, riders using Uber and customers using Uber Eats must rate their trip before they can add a tip. How do I accept tips if I accidentally skipped the opt-in?

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Whenever possible, sit in the back seat, especially if you're riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.

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Can Uber Drivers Use Cameras? Yes, both Lyft and Uber drivers can install and use cameras, and many rideshare drivers rely on footage for safety or evidence in the event something goes wrong.

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“Don't touch or flirt with other people in the car,” the rules state. Drivers are also banned from flirting. “As a reminder, Uber has a no sex rule. That's no sexual conduct between drivers and riders, no matter what.”

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In the high-tech world that offers you the opportunity to hail a ride through an app on your mobile phone, you might think it's easy to choose whether you would like a man or a woman driver. Not so fast — neither Uber nor Lyft offer you the choice to choose the sex of your driver.

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As long as you are doing legitimate work and earning your money there is no reason to feel shame. Uber and Lyft provide a very important service that makes a difference in people's lives. We provide rides for people to get to and from work, to get medical services, to go shopping, to see friends and family.

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