As an Uber driver, a 5 star rating often means more passengers, more fares and (hopefully) more tips. So to become a successful private hire taxi driver, it's important to get those stars. To improve your Uber rating, keep your vehicle clean and avoid smoking or eating in your car.

Improving your rating as an Uber rider in 2026 is all about "transactional etiquette." The most common reason for a sub-5-star rating is lateness; try to be at the curb or the designated pickup pin before the driver arrives, as every minute they wait is lost income for them. Once in the car, a polite greeting goes a long way. Cleanliness is equally important—avoid eating messy foods or bringing open beverages that could spill. If you are traveling with a group, ensure everyone is respectful and that no one slams the car doors, which is a major pet peeve for many vehicle owners. Be mindful of your destination; if it’s a difficult area to navigate, offering a quick "thank you for the help" can mitigate frustration. Finally, while it isn't required for a rating, tipping in the app is often associated with "model passengers." Drivers also appreciate it when you set the tone for the ride early—if you want a quiet ride, simply mentioning it politely is better than being awkwardly silent.