How did someone use my debit card without having it?

A form of fraud that doesn't require the presence of a physical card is called card-not-present fraud (CNP). If you don't have proper security measures in place and the criminal obtains your debit card information, they can use it for fraudulent online or over-the-phone transactions.



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Most banks should reimburse you if you've transferred money to someone because of a scam. This type of scam is known as an 'authorised push payment'. If you've paid by Direct Debit, you should be able to get a full refund under the Direct Debit Guarantee.

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