How do consumers choose between hotels and Airbnb?

How do consumers choose between hotels and Airbnb? While factors such as price, reviews and availability of parking were determinants of choice for both hotel and Airbnb consumers, hotel users valued attributes like housekeeping and security more so than Airbnb users, for whom attributes such as location and amenities were more important.

Who are the target customers of a hotel?

A hotel's target market refers to the specific group of people that the hotel is trying to attract as guests. This can be based on various factors, such as age, income level, interests, or travel purpose. For example, a hotel might target business travelers, families, or budget-conscious travelers.

Why do people prefer luxury hotels?

The new travel luxury: Uniqueness Guests still want fine wines and rich fabric, but they want greater personalized attention. A study from global hotel consultancy HVS London found that the upcoming generation of travelers believe luxury means having unique, enriching life experiences.

Why do people prefer hotels?

Readers cited cleaning fees and lack of reliable service as why they gravitate toward traditional hotels when they travel. “If the options are there, I will always pick a hotel. I like the experience better — room service, cleaning, and concierge,” said Keri from Maine.

What can hotels do to attract and retain loyal guests?

What makes hotel guests feel special?

Let your guests know about local amenities, restaurants, and fun things to do in the area. By doing this, you'll make their trip experience feel more seamless and will show guests that your hotel is there to anticipate their needs.

What makes customer happy in a hotel?

Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.

What attracts guests to a hotel?

There's no better way to do this than to offer an outstanding food menu selection and amenities, improved room bookings, competitive prices, and discount offers. But that's not all. A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace.

Why do millennials prefer Airbnb?

Airbnbs provide guests with access to full kitchens, larger living spaces, and a unique experience. Often, these rentals come at a much cheaper cost than similar services provided by the hotel industry. Perhaps because of the price and experience, millennials favor Airbnbs over hotels.

How many people choose Airbnb over hotels?

According to the survey, 60 percent of leisure travelers who use both hotels and Airbnb prefer the home rental platform versus hotels. However, 68 percent of business travelers prefer hotels and have negative experiences using Airbnb for work.

Why is Airbnb not as popular?

Because of the high surcharge on Airbnb rentals, many people have returned to staying in hotels. As many Twitter users pointed out, hotel amenities – such as a concierge, cleaning services, pools, and better security – might be worth more than an Airbnb stay.

Why do tourists choose Airbnb?

Tourists are mostly motivated to book Airbnb accommodation because of its low cost, convenient location, and household amenities.

What attracts Airbnb guests?

Another way to attract respectful guests to your Airbnb is by offering additional amenities or services to enhance their experience. This can include things like providing extra towels and linens, offering a welcome basket with snacks and drinks, or providing access to a shared pool or other shared spaces.

Is it cheaper to Airbnb or hotel?

Airbnbs are usually cheaper than hotels for longer stays and large groups, but they don't offer the same services. Sally French is a travel rewards expert who joined NerdWallet in 2020. She previously wrote about travel and credit cards for The New York Times and its sibling site, Wirecutter.

What are three most important things when choosing a hotel?

Do millennials prefer hotels or Airbnb?

Nearly 40 percent claiming they prefer Airbnb to hotels is extremely good news for the online marketplace and hospitality service. It is interesting that a slightly greater number of millennials answered they preferred Airbnb than did the number of respondents who said hotels are worth the added cost.