How do deposits work with VRBO?

If the property requires a refundable damage deposit, this deposit is paid upfront at the time of booking and is refunded after 14 days if no claim is filed. Your financial institution may take up to seven business days to release the money into your account.



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Select Settings, then select Damage protection. Select either Property damage protection or Damage deposit. If you select Property damage protection, choose a coverage amount to offer your guests. If you select Damage deposit, input the amount you require.

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According to an analysis of 100 guest reviews on Trustpilot, charging a refundable damage deposit has the potential to sway guests booking decisions. 6% of guests felt like the damage deposit amount was too high and 8% stated they no longer trust Vrbo after experiencing problems with deposits.

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A 5% commission fee is charged on the rental amount and any additional fees you charge the traveler (such as cleaning, pet, and boat fees). Bookings that originate from our expanded distribution partners may have higher fees.

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However, we often encourage potential guests to “book direct.” In other words, we advise guests to forego platforms like VRBO, Homeaway, or Airbnb. Trust us – there's a good reason for this! It's because these platforms charge guests an additional fee for their services.

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Vrbo always handles the transaction, and it accepts Visa, Mastercard or American Express. Don't consent if the host messages you to pay separately. Hosts who request cash, check or money transfers could be scamming you. The timeline for making payments can vary.

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Checking in The check-in process varies by Vrbo rental, but you can typically expect to access your property either through a lockbox with a key inside or through a door that opens by a code.

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Why is Airbnb more expensive than Vrbo? Airbnb charges guest service fees typically under 14.2%, but when searching for properties, we found consistent service fees of 16%. There are no guest service fees for experiences. Booking with Vrbo, guests are charged a 6% to 15% service fee of the subtotal (minus taxes).

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Vrbo's map looks a bit outdated by comparison. However, aesthetics aside, Vrbo offers far better filter and sort functionality than Airbnb. For example, Vrbo lets you filter by user reviews, including properties rated highly for cleanliness and properties rated 4 stars and above. Vrbo's filters are also more intuitive.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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Manage your fees
  1. Log in to your account.
  2. Select the listing if you have more than one rental property.
  3. Select Calendar.
  4. Select Settings, then Fees.
  5. Under Standard Fees, select up to three appropriate fees.
  6. Select Fee type.
  7. Enter amount.
  8. Add custom fees details, if needed. You can select up to 3 custom fees.


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When a booking is placed on Vrbo, the down-payment will automatically be processed in the system. This can be viewed by going to Reservations & Quoting > Credit Card Processing. The Property Manager is responsible for collecting the remaining payment from the guest.

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The VRBO family of websites have over 44 million monthly visitors. Looking at all the Expedia Group properties in the first quarter of 2022, the average length of stay in hotels is 2 days, and short term rentals is 5.5 days.

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How strict is Vrbo? Vrbo isn't very strict in terms of enforcing ID verification checks for its guests. They don't complete background checks outside the personal information a guest provides. A host can request a government ID to stay at their vacation rental site but this is completely optional.

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If the property requires a refundable damage deposit, this deposit is paid upfront at the time of booking and is refunded after 14 days if no claim is filed. Your financial institution may take up to seven business days to release the money into your account.

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