How do I appeal an Airbnb suspension?

To proceed with an appeal, you'll need to provide: The name of the listing; The reservation codes for the stays where the issues were reported, which can be found in the Reservations tab; The specific issue reports that you would like to appeal and why; and.



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After the suspension period If your listing is eligible for reactivation, you can reactivate by logging into your account and following the steps that appear. Once reactivated, your listing will again show up in search results and be available to accept new bookings.

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If your account is deactivated or suspended, any upcoming pending or accepted reservations you have as either a Host or guest can be canceled, and you may not be entitled to any compensation for the reservations that were canceled as a result of your suspension.

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Keep in mind, there are different types of Airbnb listing suspensions which can range from 5 days to a few weeks to permanent suspension.

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Once your account is deleted, you can't reactivate it, recover any data, or regain access. You'll need to set up a new account if you want to use Airbnb again. Learn more about exercising your data subject rights.

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If your Airbnb account gets suspended or deleted, you cannot create another Airbnb account, as every account is tied to your ID (that's the reason every new Airbnb user must upload and get their ID verified when they create an account).

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Airbnb has been prioritizing safety over the past few years in hopes of keeping both hosts and users safe. The company announced a global ban on all parties and events at its listing in 2020 after several people were killed at rentals arranged through its platform. Airbnb made the party ban permanent last year.

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By hosting on Airbnb, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person's account.

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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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You can file an arbitration case against Airbnb for wrongly deactivating your account. Our attorneys file arbitration cases against Airbnb and VRBO regularly on deactivation issues. If you have been deactivated, suspended, terminated, or removed from Airbnb or VRBO, our STR lawyers may be able to help.

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Your account may be deactivated during a review of Airbnb accounts. Account Reviews are part of an effort to uphold our Community Policies, our Terms of Service, and foster mutual trust. Your account may also be deactivated or suspended as the result of an issue reported to our Customer Service team.

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To help provide Hosts and guests with peace of mind, security measures like security cameras and noise monitoring devices are allowed, as long as they are clearly disclosed in the listing description and don't infringe on another person's privacy.

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Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

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By hosting on Airbnb, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person's account.

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Guilty by association: Airbnb bans users (and their friends) for violating safety policies. An Airbnb spokesperson did say that the arms-length ban applies to any safety related issues associated with the initially banned user and doesn't just apply to background check removals.

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So, you can try escalating your issue:
  1. Try special numbers that don't just wind you up in a queue, including (415) 800-5959, their main number; or 1 (855) 635-7754. ...
  2. The company does offer their primary executive contacts too, if the other options don't fix the problem:


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Still, be certain each account has unique login credentials (an email address and a telephone number). It is possible to use the same phone number for different Airbnb profiles. For it, you only need to open a new account and then link your telephone number to the newly created account.

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Yes you can. Just be ready to show the cops the booking info and to change the locks or keypad codes. I own an Airbnb management company in the SF Bay Area Guesthop.com, we have had to deal with much worse situations. The police are very accommodating when they know someone has no legal right to be on your premises.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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