Contact via app If you want to detail your location or discuss the details of a ride with a driver, you can seamlessly do so via the Uber app. Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone.

Proper Uber etiquette in 2026 prioritizes safety and clarity for both parties. When your driver arrives, wait for the vehicle to come to a complete stop before moving toward the door. Always approach from the rear passenger side (the side opposite the driver); this is considered the safest seat for solo travelers as it gives the driver maximum visibility and ensures you exit onto the curb rather than into traffic. Before entering, confirm the license plate and car model match your app. Once you open the door, greet the driver politely and ask, "Is this a ride for [Your Name]?" or wait for them to ask you for their name. This mutual confirmation ensures you aren't accidentally entering the wrong vehicle. If the doors are locked, do not yank the handle; simply make eye contact and wait for the driver to unlock them once they have verified your identity through their own app interface.