How do I become a hotel receptionist with no experience?

For work at a small hotel, you may only need a high school diploma or GED certificate. However, customer service experience in another field may be beneficial in your job search. Good customer service skills, strong organizational skills, and excellent verbal communication skills are also crucial in this field.



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Job Requirements
  • 2+ years experience working in a hotel receptionist or guest services role.
  • High school diploma, GED, or suitable equivalent.
  • Proficient in Microsoft Office Suite and other necessary computer programs.
  • Solid written and verbal communication skills.
  • Fluency in English.


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Though hotel companies typically state specific check-in and check-out times for guests, which create busy periods for hotel employees, hotels are technically open 24 hours a day, seven days a week. This means you may be available to work days, nights, weekends and holidays.

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The job of a front desk executive is intense and demanding. However, it can be very rewarding, especially for an employee who does their job efficiently.

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Managing phone and online bookings A hotel receptionist is responsible for handling all hotel bookings- telephone and online. This involves filling reservation records, verifying the appropriate time of guest arrival, and ensuring that the correct room is available to the guest upon entering the hotel.

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Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.

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The average salary for Hotel Receptionist is £23,684 per year in the United Kingdom. The average additional cash compensation for a Hotel Receptionist in the United Kingdom is £3,543, with a range from £549 - £22,863.

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Besides the rewarding pay and perks offered by this job, a career as a hotel receptionist can help one learn valuable skills in time management, customer relations, and multitasking.

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Often an entry level position, hotel receptionists report to the front office or hotel manager. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry.

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It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.

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But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...

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As a night shift front desk receptionist, you take reservations, perform guest check-in and check-out, answer questions about hotel amenities, and create and track keys to guest rooms. Night shift can also involve light cleaning, paperwork auditing, processing credit card payments, and other end-of-day tasks.

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