How do I become a successful front desk agent?

10 Traits of a Great Hotel Front Desk Agent
  1. Empathetic and Caring. ...
  2. Willing to Go Above and Beyond. ...
  3. Ability to Anticipate Guests' Needs. ...
  4. Engaging and Inquisitive. ...
  5. Calm, Composed. ...
  6. Always Smiling. ...
  7. Knowledgeable about the Local Area. ...
  8. Resourceful.




People Also Ask

Though they both complete administrative and clerical tasks, they have different responsibilities and work settings. Front Desk Agents work primarily in hotels, checking guests in and out of rooms, while Receptionists work in waiting areas of organizations and business offices.

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Receptionists typically work 8 hour shifts, Monday thru Friday. The start and end times vary from site to site, and the availability you give them.

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