How do I call a FREE NOW driver?

Once you've been allocated a driver, tap on the phone icon at the bottom of the live booking screen. Make sure your phone number registered to the FREENOW account is the same as the number you are using to make the call.



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Processing a payment with FREE NOW After selecting passenger on board you are brought to the journey screen. Here you can see the payment method listed at the bottom of the screen, cash or account payment.

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Uber has been linked with a takeover of taxi-hailing app Free Now, which has a nationwide presence in Ireland. Free Now, which was previously called Hailo and then My Taxi, is owned as a joint venture by German car giants BMW and Mercedes-Benz owner Daimler.

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If you're unable to meet the driver at the pickup location in under 5 minutes and you or your driver cancel - you'll only be charged the trip cancellation fee. The waiting fee is only charged if the trip is completed.

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This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.

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No - the app used to be called MyTaxi. They renamed the app to FreeNow several months ago.

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The taxi app changed name as part of joining the wider-mobility international “NOW” brand family. The FREE NOW app will be operational in 100 cities across Europe, with 'match', the new taxi-sharing service being piloted across locations in Dublin, its first innovation for Irish passengers.

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How to submit a formal complaint
  1. The email address attached to your FREENOW account (if applicable)
  2. The country the complaint concerns (where you took your trip/the incident happened)
  3. The service that was used (e.g. Taxi, PHV Ride or eScooter)
  4. Who you are (Passenger, Driver or Operator)


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With FREENOW, the Mobility Super App, you can book taxis and more. We're also in 9 countries across Europe, so you can use the app wherever you go. WHAT CAN YOU DO? Forget about cash, and pay in the app in seconds.

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London's official taxis, black cabs can be hailed in the street or at designated ranks located in prominent places, including many train, Tube and bus stations. They can also be booked through the Gett app and by phone.

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Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

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