How do I call Uber in Australia?

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You can call an Uber in Australia by using the standard Uber app on your smartphone, which functions exactly as it does in the US or Europe. However, a unique feature available in Australia as of 2026 is the ability to book a ride via a phone call by dialing 13-UBER (13 82 37). This service is designed for those who may not have a smartphone or prefer speaking to a live agent. When you call, an operator handles the booking for you, and you receive a text message with the driver's details and the car's plate number. This "13-UBER" service is particularly popular at major airports like Sydney (SYD) and Melbourne (MEL), providing an accessible bridge between traditional taxi dispatch and modern ride-sharing technology.

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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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If you are on an international trip and need to book an Uber, you're in luck—as long as the service is available in the country you are visiting, using Uber is just as simple as using it at home.

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DiDi and Uber are the most commonly used rideshare apps in Australia but there are a few other rideshare apps you could consider: Ola, Shebah, and GoCatch.

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Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

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Is It Safe To Take Uber To the Airport? The necessary safety measures are taken by the company, so it is not dangerous to take Uber to the airport. Uber cars and uber drivers are monitored, so if anything happens, they will see it. Also, uber drivers go through a background check to see if they are eligible.

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But ride-sharing has taken off in Australia, and was used more than 1m times in the year to May, Uber says. Investigators from Choice compared 28 taxi rides to the same number of trips using UberX. They found that taxis were more expensive nine times out of 10, and by an average of 40%.

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Tipping Taxi Drivers/Uber Drivers In Australia Again, I would just round up to the nearest $5, if the service has been exceptional, but this is just me. It's definitely not expected and no one will think badly of you if you just pay the agreed price.

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Can riders be picked up at Sydney Airport using the Uber app? Yes, riders can request a ride through the Uber app to and from Sydney Airport.

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The full list of cities Uber Reserve is now available in includes Ballarat, Byron Bay, Mornington Peninsula, Newcastle, Sunshine Coast, Townsville and Wollongong, Adelaide, Brisbane, Cairns, Canberra, Darwin, Geelong, Gold Coast, Hobart, Launceston, Melbourne, Perth, Sydney, Toowoomba.

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To edit your default city location:
  1. Sign in at Uber .
  2. Select Profile from the menu.
  3. Set your location by country and postal code.


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As long as Uber is available at your travel destination, the Uber app will work the same as it does at home. Update your mobile phone number in the Uber app. If you are using a different number during your travels, add it to your Uber account.

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Get your ride right with Uber Reserve Complete your plans today by reserving a ride.¹ Request your ride up to 90 days ahead with Uber Reserve, so getting there is the last thing on your mind.

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How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.

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