How do I claim a broken suitcase?

Report the damage at the Baggage Service Office in the airport or you can submit a claim online. For domestic flights, report the damage within 24 hours of receiving your bags. For international flights, you have 7 days from when you received the luggage to report the damage.



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The reimbursement is based on the value of the bag and its depreciation, the DOT says, subject to liability limits. For flights within the United States, the maximum liability for a lost, delayed or damaged bag is $3,500. The limit on international flights, per the Montreal Convention, is about $1,600, the agency says.

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What are airlines' responsibilities when they damage your baggage? Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).

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Instead, contact your local recycler to see if they have a bulk pickup program that will offer to recycle your suitcase on your behalf. If that fails, TerraCycle, a consumer-waste recycle program, has its own luggage and travel bag recycling program.

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A typical baggage claim area contains baggage carousels or conveyor systems that deliver checked baggage to the passenger. The baggage claim area generally contains the airline's customer service counter for claiming oversized baggage or reporting missing or damaged baggage.

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TSA agents have a master key to open TSA-approved locks, including multiple-digit combination locks. If they're unable to open your bag's lock with their master key, they will end up cutting the lock to gain access to your bag. Only use TSA-approved locks to avoid this happening.

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When it came to airlines that lost the most baggage, that same study found that Atlanta-based Delta Air Lines came in ninth out of 17 major airlines. “Of all national airlines, American Airlines lost the most bags in 2022, losing 850 bags per 100,000.

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According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

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Normal wear and tear is a natural part of any product's life cycle, and it's no different with suitcases. An extended warranty can provide coverage for normal wear and tear, such as scuffs, scratches, and rips, keeping your suitcase in great condition for longer.

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Normally, passengers can expect to see their checked bags anywhere from 15 to 45 minutes after arrival, according to Nick Gates, a director at SITA, an aviation technology company. An airport's size, passenger capacity and the degree of modernization in its bag handling all play a role.

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