To claim missing Enrich Points on Malaysia Airlines in 2026, you must submit a "Retroactive Claim" within six months (180 days) of your flight date. The most efficient way is to log into your Enrich member portal on the Malaysia Airlines website and navigate to the "Claim Missing Points" section. You will need to provide your flight details, including the flight number, date of travel, and your 13-digit ticket number. It is vital to keep your original boarding pass until the points appear in your account, as the system occasionally requires a digital scan or photo of the stub for verification. Claims for partner airlines (like Qatar Airways or British Airways) may take longer to process, sometimes up to six to eight weeks. If the online portal fails, you can email your documents to [email protected]. For 2026 travelers, ensure that the name on your ticket matches your Enrich profile exactly; even a small typo can cause the automated system to reject the claim, requiring a manual review by the Enrich customer service team in Kuala Lumpur.