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How do I claim missing miles on Skyteam?

If you have already flown and have not received mileage credit, you must make a retroactive claim directly with your frequent flyer program. Please check your program's website for the complete details on how to file a claim. Please allow 14 days from the date of your flight for the miles to be posted to your account.



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But if you forgot, it's OK. Most airlines, Keyes said, allow travelers to request miles three to 14 days after booking and within 12 months of travel.

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Redeeming airline miles is usually pretty simple. With most airlines, you can redeem your miles for a free flight by logging into your account during the booking process. You'll need to book on the airline's website, rather than travel websites such as Expedia or Kayak, if you want to pay with miles.

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But if you forgot, it's OK. Most airlines, Keyes said, allow travelers to request miles three to 14 days after booking and within 12 months of travel.

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Request your miles However, if you are not a member, you will need to call and have a customer service representative help you get those miles added to your account. You'll need your Mileage Plan number and your 13-digit ticket number, which you can find in your confirmation email.

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Airline miles are oftentimes the most valuable award travel currency. While many travel rewards are worth around 1 cent each, airline miles can be worth up to 6 cents each for first-class flights. Despite the potentially high valuations, miles are not always worth earning.

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How do I claim missing Skywards Miles from Emirates flights?
  1. Go to your Emirates Skywards account page and log in.
  2. From the left-side bar, click on 'Claim Miles'.
  3. Enter your full Emirates ticket number beginning with 176- (this is found in the top-right corner of your Emirates flight itinerary document).


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Claiming Missing Miles Please contact the FlySmiLes call center on +(94) 19733 3333 or email flysmiles@srilankan.com to update missing miles.

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