Where can I request compensation? If you wish to receive the refund via the same method of payment, you can request it at renfe.com (for tickets paid using a credit card or Renfe Points), or at the station's ticket offices and travel agencies.
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Under our Passenger's Charter and the National Rail Conditions of Travel, to qualify for compensation you must make the claim within 28 days of completing the relevant journey.
You will also have the right to accommodation if the wait lasts until the next day. In delays between 60 and 119 minutes, you will be entitled to a minimum compensation of 25% of the ticket price. If the delay is greater than 120 minutes, you will be entitled to at least 50% of the price.
So exactly what is AVE? The AVE is a commercial passenger rail transport service provided by Renfe, using trains that can travel at 300 km/h, with a cafeteria and restaurant service and different spaces of comfort.
Refunds: Full refund to original form of payment with no fees if canceled 121 days or more before departure. Refund to original form of payment with 25% fee charged if canceled 120 to 15 days before departure. Within 14 days of departure, only refundable to non-refundable eVoucher with a 25% cancellation fee.
Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.
Trainline is the official reseller of Renfe and Avlo, the brands of Spain's national railway company, OUIGO and iryo as well. So you all have ALL the options in just one place. Trainline sells train tickets for the same price as the Spanish carriers.
All railway operators in Spain have a dynamic ticketing system, so fares change constantly. Renfe only offers a limited number of tickets with promotional prices. So when these tickets are sold, only the most expensive fares remain. The same applies for the other operators (Avlo, OUIGO and iryo).
Most passenger trains are managed by Renfe, Spain's state-owned company whose acronym stands for Red Nacional de los Ferrocarriles Españoles. Spain has a network of almost 16,000 km (around 10,000 mi) of railways.
Have you heard about Renfe's commitment to punctuality? At Renfe, we promise to refund up to 100% of the ticket value if your train is delayed. Consult the information on delays and compensation you are entitled to.