How do I complain about a broken suitcase?

1. Head to the baggage claim office immediately if possible. You have up to 24 hours to report a claim for domestic flights and seven days for international flights on most carriers, though policies vary by airline.



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Steps to Consider if Airline Damaged Your Luggage
Send the airline a formal complaint letter. Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for damaged luggage by an airline.

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Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control, according to the U.S. Department of Transportation's Aviation Consumer Protection division.

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Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).

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Steps to Consider if Airline Damaged Your Luggage Send the airline a formal complaint letter. Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for damaged luggage by an airline.

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The reimbursement is based on the value of the bag and its depreciation, the DOT says, subject to liability limits. For flights within the United States, the maximum liability for a lost, delayed or damaged bag is $3,500. The limit on international flights, per the Montreal Convention, is about $1,600, the agency says.

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Delayed Baggage Compensation: What To Do?
  1. Hold onto your boarding pass and your checked luggage receipts. ...
  2. Report the damage before leaving the airport after receiving your bags. ...
  3. Fill out a damage claim form, or Property Irregularity Report. ...
  4. Present your bags for inspection so they can be repaired or replaced.


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Instead, contact your local recycler to see if they have a bulk pickup program that will offer to recycle your suitcase on your behalf. If that fails, TerraCycle, a consumer-waste recycle program, has its own luggage and travel bag recycling program.

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Definition: Your baggage is lost, damaged or stolen while you're traveling. Travel insurance can reimburse you for the actual price, actual cash value, repair or replacement — whichever is less, based on the limits in your insurance policy's letter of confirmation.

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Yes, you're allowed to put your AirTag in your checked luggage.

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The DOT does not require the airline to offer compensation, but it doesn't hurt to ask.

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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.

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In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.

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