How do I complain to Uber about a ride?

Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.



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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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Uber doesn't have email support. You can contact them by their app.

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On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Just open the “Help” section and select 'Call Support' to be connected to our support team via the app.

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24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

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Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

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You can tip your driver once your trip is complete. Tips are neither expected nor required. After a trip has ended, you have 30 days to add a tip in the app, on riders.uber.com, and from your emailed trip receipt. When can I tip my delivery partner?

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How to use the Uber app
  1. Create an account. All you need is an email address and phone number. ...
  2. Enter your destination. Open the app and enter where you're going in the Where to? ...
  3. Meet your driver. You can track their arrival on the map. ...
  4. Check your ride. ...
  5. Sit back and relax. ...
  6. Rate your trip.


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Uber's Integrity Helpline is available 24 hours a day, 365 days a year in most languages. Reports can be filed by phone or online and can be anonymous.

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Uber/Lyft/TNC drivers are contractors. We are all free to refuse any trip we want. The only reason we can't refuse is discrimination. “I'm not going to drive you because you're black” is discrimination.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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Uber does not automatically refund unused account balances, so it's important to keep track of your account balance and request a refund if you no longer need the funds. To request a refund, you can visit the Payment section of your Uber app and follow the instructions to submit a request.

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Contact via app Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.

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Uber uses the term assist to mean helping another person enter and exit a vehicle in a safe and supportive manner. If you see the option to choose “Assist,” you can select it and get matched with an Uber driver who can assist you with the ride.

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How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.

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With Uber Comfort, riders will pay a little extra to be matched with more experienced, top-rated driver-partners who have newer, mid-sized cars. To be eligible to receive trip requests with Uber Comfort, you'll need to meet the criteria below.

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4. Be a back-seat rider. Whenever possible, sit in the back seat, especially if you're riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.

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Pros and Cons of Lyft and Uber There are some key differences between Uber and Lyft. Uber can be less expensive than Lyft for the average journey—research suggests that Uber is the cheaper company, with the average trip costing $20 compared with the $27 you would spend for an average Lyft trip.

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