How do I contact Delta directly?

To speak with a representative about a new or existing reservation, call 800-221-1212. If you are a Medallion® Member, check the Contact Us section in the Fly Delta mobile app for your dedicated phone line. If you are a SkyMiles member, have your SkyMiles account number available to expedite your call.



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You can also visit delta.com or call Delta Airlines toll free at 1-800-323-2323.

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The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.

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High number of calls— There are some peak hours on which the Delta agents may receive a large volume of calls and put other calls on hold. This is a continuous process; to connect faster, you have to keep on trying in order to connect with an agent over a call at 1 (802)-801-1212.

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We will acknowledge receipt of written customer complaints within 30 days of their receipt, and will send a substantive response within 60 days of receiving the complaint. Disability-related complaints will receive a dispositive response within 30 days of receiving the complaint.

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Delta continues to earn accolades from customers for its outstanding customer service in the U.S. and around the world. The airline was recently awarded several 2021 Best in Business Travel Awards by Business Traveler USA, including: Airline with Best Overall Customer Service.

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Cellular calls are not allowed on domestic airlines, but lots of international airlines, including British Airways, Emirates, and Etihad allow fliers to chat on a voice call in addition to texting and browsing the web. So far, there have been no major incidents traced to the fact that phone calls are allowed.

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