How do I contact my Uber driver for a scheduled ride?

Contact via app Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.



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If you're booking an Uber, and there are no drivers available. The Uber app will inform you, and ask you to try again in a few minutes. Or you could try other levels of Uber, such as Uber Premium or Uber Black.

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How to contact your Uber driver before your ride. It is not possible to contact a driver before one has been assigned to you, so we'll assume you have just requested an Uber to pick you up. At the bottom of the screen, the box with your driver's name and the license number of his car is a Contact button.

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The 24/7 customer service Uber phone number is 800-593-7069 and while there's usually a 1-2 minute wait to talk to a rep, the help you get here can be a bit hit or miss.

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Call us on +448081897190 or +448085015525 You can call us 24 hours a day, 7 days a week. Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.

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Your ride is confirmed once you receive your driver details. Reserve is available in select cities. ³ Wait time varies based on the vehicle option you select.

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Uber will actively monitor all active cars at the time requested to find a ride for you but cannot guarantee a ride. In big cities and busy areas, there will likely be cars available throughout the day and night, but in the exceptional case that no drivers are available, you will be notified immediately.

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An Uber driver can wait as long as they want, and still get paid for the ride, as long as the ride is not canceled. If the driver does cancel the ride, they will get paid only if they waited a minimum of 5 minutes. Some drivers will wait the 5 minutes so that they get paid something for the inconvenience.

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His response: We don't want drivers to choose which rides to accept based on where they are going. This would provide a poorer experience for the rider because there would be fewer drivers available for many trips, and on average riders would have to wait longer to get a ride.

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Your trip request is only confirmed once you have received your journey details. However, your driver remains free to cancel your trip request. In this case, the trip request will be offered to another nearby driver.

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To be fair, Uber Reserve is more expensive since you pay a percentage of the booking fare for the extra benefits of Reserve. Still, convenience and peace of mind are almost always worth the extra cost. Especially when you land in an unfamiliar city or country.

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Perfect for travel
  1. Reserve. Tap the Reserve icon in your updated Uber app. Reserve at least 30 minutes in advance.
  2. Receive confirmation. Reference your reservation details in the app and review your assigned driver as your trip nears. ...
  3. Ride. Meet your driver outside within the wait time included in your reservation.


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Uber CEO admits drivers cancel rides when they don't want to go to planned destination it's of course why drivers call riders asking where they're going, in places that they don't see the destination up front. Seeing this from Delta (and from United) more often lately.

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If you've uploaded a photo, they can see it when you request and during a ride. When the ride is complete they can't see your info. The importance of uploading a photo is that both you and the driver can verify that the correct ride is given to the correct passenger.

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Nope! You just won't be able to receive notifications when your ride arrives, so you'll have to be ready and waiting near your pickup.

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Uber drivers can not only ditch you if you are five minutes late for your ride, but also start charging you the city's per-minute rate. If after two minutes of arrival, they decide to wait for you to get in the car, a rider would be charged a $5 no show fee.

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