Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
People Also Ask
After ordering your digital Railcard you will be sent an email which contains a download code.You will use this download code to add your digital Railcard on your phone or device.
To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.
Get quick and easy access to discounted rail fares from your mobile phone with the Railcard Android app! With a Railcard, you'll enjoy ? off fares when you go by train. Never forget your Railcard again- Your Railcard will be stored on your mobile, ready for your next train journey.
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.
Railcards do not renew automatically. You must make sure that your Railcard is renewed in good time because a Railcard that has expired is not valid for use and you may be charged a penalty fare for travelling on an expired Railcard.
Yes, you can. Simply click 'Buy Now on the website homepage and follow the instructions on the screen. Please note that you will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.
Yes, you can. Simply click 'Buy Now on the website homepage and follow the instructions on the screen. Please note that you will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.
In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.
While railcards might seem like an expensive investment for those who don't regularly travel by train, do not underestimate their worth. Most railcards mean you could save up to 1/3 on train fares.
On Android – open the Google Play Store, tap 'Menu', then 'My apps & games'.Apps with an update available are marked, 'update', and you can click this button to update them. On iPhone – open the app store, search for the Railcard app, click on it, and then click the blue 'update' button.
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.