You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.
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Please click 'Renew my Railcard' on the website homepage to log in to account. Once logged in, click 'Renew' under your expired or soon to expired Railcard, select 'Digital' or 'Plastic' under 'Choose the type of Railcard you would like' section and follow the instruction on the screen to complete your purchase.
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.
You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.
Yes, you can. Simply click 'Buy Now on the website homepage to get started. When you get to the question 'Choose the type of Railcard you would like' select 'Digital' and follow the instructions on the screen to complete your purchase.
You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses. Buy in person at a staffed railway station (each railcard is different, so it is best to check beforehand with Railcard Help to see if there are any documents that you will need to bring with you).
Please allow up to 5 working days for your Railcard application to be reviewed and approved. You cannot travel on discounted tickets until you have received your Railcard.
Travel light with 1/3 off fares plus great deals on meals, days out and so much more with a Senior Railcard. The Senior Railcard also acts like a discount card where you can get great offers and deals, with discounts on food, museums and more!
If you order online then yes, you can order one up to 14 days in advance of your 60th birthday. Please note that you cannot buy Railcards in advance of your 60th birthday from rail stations.