How do I contact SBB SwissPass?

0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.



To contact SBB (Swiss Federal Railways) regarding your SwissPass in 2026, the most direct method is calling the SBB Contact Center at +41 848 44 66 88. This line is available 24 hours a day (CHF 0.08/min within Switzerland). For those who prefer digital interaction, the SBB website and mobile app now feature an AI-powered "SBB Chat" assistant that can handle common queries about travelcards, Half Fare Travelcard PLUS, and account deposits. If the chatbot cannot resolve your issue, you can request a transfer to a live customer consultant during business hours. Additionally, you can visit any SBB Travel Centre in person at major stations like Zurich HB or Geneva for a consultation. For social media users, SBB is quite active on X (formerly Twitter) and Facebook, though these are better for general information rather than specific account-related issues requiring personal data verification.

People Also Ask

Mountain excursions are not included with the Swiss Travel Pass (with the exception of Mt Rigi, Stanserhorn, and Stoos as mentioned above), but you do get a discount on most of them. Under 'mountain excursions' they mean cable cars, gondolas, funiculars, cogwheel trains, trains to the mountain peaks, etc.

MORE DETAILS

The Swiss Travel Pass gives you unlimited travel by train, bus and boat, as well as many other advantages.

MORE DETAILS

Trains and buses in Switzerland are included in the pass. However, seat reservations on panoramic trains are not included. Mountain railways (such as cable cars, funiculars, and rack-and-pinion trains) are discounted. City transport (buses, streetcars) is included in 90 cities.

MORE DETAILS

The SwissPass card is valid for five years. After that, you will receive a new card when you purchase a new public transport service.

MORE DETAILS

You can find information on the validity of your travelcards on the SwissPass under the Travelcards tab in your customer account on swisspass.ch. Alternatively, you can find this information in the SBB Mobile app.

MORE DETAILS

It's as simple as this:
  1. Log into e-banking. You log into your bank's e-banking service in the usual way.
  2. Activate eBill. Choose the menu item “eBill” and activate SBB as invoice issuer.
  3. Enter customer no. Enter your customer number, which you will find on the front of your SwissPass.
  4. Pay invoice.


MORE DETAILS

The Swiss Travel Pass covers the Jungfrau Area, providing you access to many stunning destinations. However, it's important to note that while most of the area is included, the specific route from Kleine Scheidegg to Jungfraujoch is not covered entirely.

MORE DETAILS

If you are wondering which mountain excursions are 100% included in the Swiss Travel Pass, the answer is: Stanserhorn, Rigi, Stoos, Brunni and Klewenalp. To obtain tickets for any cable car, funicular or cog railway, you should present your Swiss Travel Pass at the ticket office.

MORE DETAILS

Matterhorn Glacier Paradise with Swiss Travel Pass Broadly, there are two types of tickets available to access Matterhorn Glacier Paradise. One is a full fare ticket, and another one is a discounted fare ticket with Swiss Travel Pass. A Swiss Travel Pass holder can purchase tickets at nearly half the rate.

MORE DETAILS

Swiss Travel Pass.
  • Unlimited travel by train, bus and boat.
  • Unlimited travel on premium panorama trains (seat reservation fees and/or surcharges apply)
  • Unlimited use of public transport in more than 90 towns & cities.
  • Free admission to more than 500 museums.
  • Mountain excursions included: Rigi, Stanserhorn and Stoos.


MORE DETAILS

You enter Switzerland when going into the main building. The passport check, if it takes place at all, takes anything between 5-15 min. If you are on a direct train from France into Switzerland, the passport checks take place in the train. The procedure shouldn't last more than a few minutes.

MORE DETAILS