How do I contact TfL penalty charge?

It may be possible to give you a quick decision over the phone, depending on the evidence available at the time of calling. Find out more about making a representation. For more information, telephone us on 0343 222 3333 (TfL call charges). Lines are open 08:00-20:00 Monday to Friday.



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You can lodge an appeal with London Tribunals within 28 days of receiving a notice of rejection from us. London Tribunals will notify you and us of the hearing date. We will also receive a copy of your appeal. It is then our responsibility to either contest your appeal or decide not to contest it.

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If you don't follow the signs and road markings, we may issue you with a Penalty Charge Notice (PCN). The PCN for red route traffic offences paid within 28 days is £160. If the PCN is paid within 14 days, it will be reduced to £80. Pay a penalty.

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How will Transport for London (TfL) travel charges be shown on my card statements? Your monthly statements will always refer to TfL as either 'TfL.gov.uk/CP' or 'TfL Travel', followed by the type of transaction, 'Charge' or 'Refund'.

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In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.

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Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.

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Cars, vans, motorcycles, mopeds, caravans, and minibuses can all be landed with a £180 penalty, payable if they have not paid their ULEZ charge correctly or on time. Note that there is a heightened risk of receiving a PCN if you pre-pay your ULEZ charge by post fewer than 10 days before travel.

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Claim a refund Call us on 0343 222 1234 (call charges may apply).

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Why do I have a £0.10 charge from Transport for London (TfL)? When you use your Starling card on public transport (like TfL) - they'll do a card check, which will show a small payment of £0.10. They'll update the amount once they work out your fare after a few days.

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How do I know if I've entered the congestion charge zone? The congestion charge zone is signposted as you enter with a white 'C' in a red circle. This will be displayed on signposts and on road markings.

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Pay online You can pay the Congestion Charge online with TfL. You don't need to register or create a password but you do need to enter your vehicle registration number and the country of registration. Payment is made by credit or debit card. Do not use other websites to pay.

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You can pay for the Congestion Charge in several different ways. The official TfL website lets you pay online, or you can use a dedicated Congestion Charge app. If you don't have internet access, you can pay by phone or set up an Auto Pay account for automatic payments.

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