How do I contact the Oyster card?


How do I contact the Oyster card? Your information rights. You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).


Can Oyster card be refunded?

Simply touch your Oyster card on the yellow card reader on the ticket machine, select Oyster refund and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.


Can I check my Oyster card on my phone?

Download the TfL Oyster app to check your balance, add credit to your Oyster card, and buy 7 Day, Monthly and Annual Travelcards. If you have an Oyster card and are a UK resident, you can set up an Oyster online account and top up your card online.


Can I use a 10 year old Oyster card?

Children under 11 travel free on most public transport services in London when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster photocard. Children aged 11 to 15 years old can get free or discounted travel with a Zip Oyster photocard, or a Young Visitor discount.


How do I check my Oyster card balance?

What to do? As Oyster for Visitor cards can't be registered, the balance can't be checked on line. You'll need to touch in at a Tube, DLR, or Overground ticket machine which will show the balance remaining on the card, and that balance will remain in situ until used.


How do I get a new Oyster card?

You can get an Oyster card:
  1. Online with a contactless and Oyster account, if you live in the UK.
  2. At Oyster Ticket Stops in many newsagents in London.
  3. At all Tube, most London Overground and most Elizabeth line stations.
  4. Some DLR stations.
  5. At Visitor Centres.
  6. At the Tramlink Shop in Croydon.


Can I get a free Oyster card at 60?

60+ London Oyster photocard This allows you to travel for free on most public transport in London. You can apply from two weeks before your 60th birthday.