- You can report unexpected charges in the Uber app or at help.uber.com.
- Go to the help section at the bottom of each ride receipt to contact Uber.
- A $9.99 charge for Uber One, a monthly subscription that you can cancel in Account > Uber One.
- If you suspect fraud, contact your cardholder first to prevent further fraud.
24/7 customer support
- Tap Help in the app menu.
- Find the topic matching your concern.
- Let us know how we can help.
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You should call them. They are pretty good about handling situations such as yours and will likely refund your money. How do I get a refund for an overcharge that does not match the receipt? Call Uber support and provide the time and fare amount.
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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
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For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.
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If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.
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There is no customer service email address to which you can directly send a message. So to email Uber customer service, you will have to submit a request on Uber's Rider Help portal. Once you submit a request for Uber to contact you, you will receive an email at the email address you designated.
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To report an issue with a trip, head to help.uber.com and log in. Select Riders, then select the trip where you had an issue. Scroll to the help section and find the best matching option. Some options allow you to chat with Uber.
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The best way to Uber contact customer service and get help is in the Trips and Help section of the app. You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.
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Uber riders don't have to have the app on their phone to request a driver. Riders can now call to book a ride on-demand or schedule one ahead of time.
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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.
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Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.
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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
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If you submit a question, our support team will get back to you within 48 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you've received a response.
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Any Uber Cash balance purchased in the form of an exchange for a cash-paid trip is non-refundable. WHAT HAPPENS TO MY UBER CASH BALANCE IF I EXCLUDE MY ACCOUNT? In that case, you will receive an email with a PIN to redeem your Uber Cash balance at any time. This is valid for Uber Cash purchases.
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24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.
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