24/7 customer support
- Tap Help in the app menu.
- Find the topic matching your concern.
- Let us know how we can help.
Uber support is offered to existing riders using the Uber app and users who order delivery with Uber Eats. Uber support is available in the Uber app and at help.uber.com.
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However, you may need to contact them directly, for example, if you want to provide additional information about the pick-up point or if you realize that something of yours has been left in the car after the ride is over. Whatever the reason, you can use the Uber app's driver contact feature.
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On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.
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Uber doesn't have email support. You can contact them by their app.
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Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response. We'll also send you an email.
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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
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At the end of your trip, you'll be prompted to rate your driver. Once you provide a rating, you'll be given the option to add a tip. Giving cash directly to your driver is also an option.
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Reserve your ride at least 2 hours in advance. Ride: Meet your driver outside within the wait time included in your reservation and enjoy the ride!
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The easiest way to spot problems early is to sign up for online banking if you haven't already. Check your balance and recent transactions daily. The sooner you detect fraud, the easier it will be to limit its impact on your finances and life. If you see unfamiliar transactions, call the bank right away.
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For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.
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Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.
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Uber is designed to be a cashless experience, so once the ride is completed, the payment method for the ride is charged. You'll also be prompted to add a tip to the ride. This wikiHow article teaches you how to pay for an Uber ride using the mobile apps or the website.
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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.
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Uber/Lyft/TNC drivers are contractors. We are all free to refuse any trip we want. The only reason we can't refuse is discrimination. “I'm not going to drive you because you're black” is discrimination.
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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
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Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.
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You can book an Uber far in advance but what it does is just automatically call a car for you at that time. For some people, it's appreciated peace of mind, but it doesn't provide you with an actual advantage over calling a car right when you need it. There will always be available cars.
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