How do I contact Uber to dispute a charge?

Log in to the Uber website at https://www.uber.com.
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.




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How to Dispute an Uber Charge Through the Website
  1. Click the “Help” option in the top right corner.
  2. Locate the “Trip issues and questions” section. ...
  3. Click “Review my fare or fees.”
  4. When prompted, fill in the necessary details for your complaint.
  5. Submit your complaint to Uber.


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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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Customers can request a ride by dialing 1-833-USE-UBER. You can book a ride on-demand or schedule one ahead of time.

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There is no customer service email address to which you can directly send a message. So to email Uber customer service, you will have to submit a request on Uber's Rider Help portal. Once you submit a request for Uber to contact you, you will receive an email at the email address you designated.

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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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You will get an app notification when Uber support responds to your chat message.
  1. Go to Account > Trips to get help with a trip.
  2. In a trip receipt, scroll to “Get ride help” and select an issue to start a live chat with customer service.
  3. Tap around Help topics to find the “Chat with us” option.


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Short answer: Any amounts we refund to you will be added to your available balance in your member account. You can withdraw these funds back to your card anytime, or we'll do it automatically within a few days. It may then take your bank 3-5 days to process the refund.

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For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

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But even though Uber's company policy dictates that there is no maximum distance limit for rides, drivers always reserve the right to cancel a ride if for example, they don't want to drive to another state.

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