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How do I dismiss an Airbnb inquiry?

  1. Click on the HOST Button. This takes you to the Dashboard.
  2. Find the line where the guest in question has sent the inquiry. Inquiry should be in yellow.
  3. Click that line.
  4. The dismiss button should be among the choices. Clicking in any other like will take you away from your dismiss button.




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To withdraw a trip change request:
  1. Go to Trips and click the trip that you want to change.
  2. Under Changes pending, click View.
  3. Click Cancel.


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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.

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If you decline, the proposed changes don't take effect, and the existing reservation details remain as is.

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Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.

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You have 24 hours to accept or decline a trip request before it expires. Respond within 24 hours. Guests who send an inquiry are usually searching for more information before sending a reservation request. Find details on the various statuses your reservation may go through.

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This assessment is based on a wide range of factors, and information from various sources, such as from the guest, the Host, and third parties. These factors may include elements relating to the timing of the reservation, prior reservations, the guest's Airbnb history, listing characteristics (ex: private room vs.

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Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing.

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Airbnb may take legal action against guests who fail to pay for damages caused during their stay. The legal action taken will depend on the severity of the damages and the amount of money that is owed. In some cases, Airbnb may file a lawsuit in small claims court, which can result in a judgement against the guest.

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If a Host has to cancel for unavoidable reasons, we'll work with them and help their guests find another place to stay, without the Host incurring cancellation fees.

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If you're an Airbnb guest and want to get out of a strict cancellation policy, you have a few options.
  1. Request an exception from the host: Explain your circumstances and ask if they can make an exception.
  2. Request a refund: If you've already cancelled your booking, you can request a refund from Airbnb.


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Guests who cancel will receive an automatic refund if your cancellation policy permits it.

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When you click reserve, the host will review your information and decide within 24 hours whether to accept or decline your reservation. Unlike a hotel, which is an instant reservation process, this step adds a bit more effort and patience to the process.

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Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

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