How do I dispute a charge from a hotel?

File a Claim with the Issuer
  1. Contact your credit card issuer and explain the erroneous hotel charge you want to dispute.
  2. Note relevant details like the charge date, merchant name, and disputed transaction amount.
  3. Explain how you attempted to have the hotel remove or justify the charge and why it is incorrect.




People Also Ask

How to Sue a Hotel for Overcharging
  1. Ask to Talk to the Manager About the Charges. Talking to the manager about the charges is your first step in getting your money back from the hotel. ...
  2. Write a Demand Letter Asking for a Refund. ...
  3. File Paperwork with Your Local Court. ...
  4. Present Your Case in Court to Get the Verdict.


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Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel will probably charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

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Ask the hotel to make an exception Try calling them to explain your extraordinary circumstances and emphasize that you would stay at the property on an alternative date. What is this? Request that they waive any cancellation fee as a show of good faith. Be polite and courteous.

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How long it takes to receive your hotel deposit refund depends on several factors, including the hotel's refund policy, your stay, and your payment method. Generally, most hotels will refund your deposit within a few days after check-out. However, some may take up to one week or longer.

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When a hotel visitor lodges a dispute with their credit card company or issuing bank, a chargeback happens. The dispute could be prompted by a variety of factors, such as their card being charged twice, or the guest and/or card processor identifying fraudulent purchases made with the card in question.

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The bottom line
Businesses cannot charge your credit card without authorization. Hotels will typically get your authorization to place a hold on your card for your stay at the time you check in.

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If you feel your issue was not resolved, contact the regional manager or another senior executive if the hotel or motel is part of a chain. Depending on the type of complaint, if it is not resolved, you may also contact the local health department or the state consumer protection office.

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Hotels can charge your card after you checked-out if they discover missing or damaged items in the room. Hotels can also charge after check-out for additional fees that were not included in the room rate. In addition, some hotels apply account holds as a credit card charge after check-out.

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