On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

To dispute an Uber surcharge in 2026, you should act quickly through the "Help" section of the Uber app. First, navigate to your "Activity" or "Trip History" and select the specific ride where the charge occurred. Tap on "Trip Issues and Refunds" and choose the most relevant option, such as "My fare was higher than expected" or "I was unfairly charged a wait-time fee." If you believe the driver took a poor route that inflated the price, select "My driver took a poor route" to trigger an automated review of the GPS data. For more complex issues like being double-charged or incorrect cancellation fees, you can use the "Report a different issue" text box to provide a detailed explanation. Uber’s support system typically processes these requests within minutes to a few hours. If the automated response doesn't resolve it, you can "reply" to the support message to request a human review. It is always helpful to take a screenshot of your "Upfront Price" when you book, as this serves as vital evidence if the final fare differs significantly from the original quote.