How do I escalate an issue with Lyft?

Submit a ride complaint through the Lyft app. Select the “Ride history” option, then locate the ride in question and tap on it. Scroll down to the bottom of the ride information page, tap the button marked either “Get help” or “Request Review,” and follow the on-screen instructions to submit your complaint.



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To contact support, open the Driver app, tap 'Get help,' and select your help topic. From there, you can chat with our team in real time to get issues resolved quickly. Need vehicle services or car rentals? Driver Center and Express Drive locations are still open.

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David Risher - Chief Executive Officer - Lyft | LinkedIn.

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Your feedback is anonymous and lets us take appropriate action to help keep the community safe.

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Lyft Customer Service Contacts
  1. Lyft Email Support. [email protected].
  2. Lyft Live Chat Support. N/A.
  3. Lyft Call Center Support. (855) 865-9553.
  4. Lyft Knowledge Base. https://help.lyft.com/hc/en-ca/categories/115002006488-Riding-with-Lyft.
  5. Lyft Forum. N/A.


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John Zimmer is the co-founder and former president of Lyft, an on-demand transportation company, which he founded with Logan Green in 2012.

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If an allegation is credible, Lyft will take action up to and including permanently removing a user's access to ride and/or drive with Lyft. Lyft's investigation process ensures confidentiality to the extent possible and consistent with Lyft's Privacy Policy.

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As of 2022, Uber has a 71% share of sales in the U.S. rideshare market, whereas Lyft only has 29%. However, both have seen significant sales increases since 2021. As of January 2022, Uber's sales are up 84%, and Lyft sales are up 62% year-over-year.

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Lyft sliced its office space in half for a 'fully flexible workplace' so employees could live anywhere. Now its new CEO wants remote workers back in office. Four months ago, David Risher became CEO of ride-sharing giant Lyft at a crucial juncture.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Some other reasons why you might cancel a ride include (but aren't limited to): You or a loved one has an emergency. You feel unsafe completing the ride. You've looked for your passenger, tried contacting them, and still can't see them.

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Lyft fare is based on ride route and ride type, as well as ride availability and demand. When many passengers in your area request a ride at the same time, ride prices will likely be higher than normal. You can expect higher demand during commute hours, big events in town, and when bad weather hits.

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