How do I find my Southwest customer ID?

Copy your flight confirmation #. Paste it somewhere. Then copy your case #. Those two numbers concatenated together are the Customer ID.



To find your Southwest Rapid Rewards member number (often called your Customer ID) in 2026, the fastest method is via the Southwest Mobile App. Once logged in, your number is prominently displayed on the "Account" or "Home" tab just below your name. If you are on a desktop, log in to the Southwest website and click on "My Account" in the top right corner; your 10-digit account number will appear in the top-left area of your profile dashboard. If you cannot log in, search your email inbox for "Rapid Rewards Report" or your original enrollment confirmation, as Southwest includes the ID in most of its marketing communications. If all else fails, you can call Southwest Customer Service at 1-800-445-5764; you will need to verify your identity using your name, birthdate, and the email address or phone number associated with the account to have an agent provide the ID to you.

People Also Ask

Customer Service
  1. General Customer Service. 1-800-I-FLY-SWA (1-800-435-9792)
  2. Baggage - General Questions. 1-800-I-FLY-SWA (1-800-435-9792)
  3. Articles Left at TSA Checkpoint. 1-866-289-9673 or tsa.gov.
  4. Rapid Rewards Customer Service. 1-800-445-5764.
  5. Public Relations & Media Relations. 214-792-4847 (toll number)


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If you want to know how many Southwest points you need for a free flight, the answer is that it depends on the cash cost of your flight. The lower the cash cost, the fewer points will be required and conversely, the higher the cash cost of the flight, the more Southwest points you'll need.

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40,000 Southwest points are worth around $532 when redeemed for airfare. While Southwest Airlines Rapid Rewards points are most valuable when redeemed for Travel, they're also redeemable for gift cards, hotel stays, merchandise, and more.

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As a result, 50,000 Southwest points are typically worth between $500 and $750 in award flights within the United States or one of the airline's international destinations.

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Call the airline. They should be able to find your reservation by your name and travel dates. Usually your name and specific flight and date are needed. In my experience, the city pair should be sufficient, unless your name is very common.

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The ticket number can be found on your: Confirmation email from when you bought your ticket – look in the 'Receipt' section. Credit card statement – the reference number is next to the amount charged. Receipt from Airport / City Ticket Office – at the bottom in the middle of the ticket.

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Senior Fares apply only to those in the traveling party who are age 65 or over. Southwest Airlines has other discounted fares for those not meeting the above age requirements. Some restrictions and seating limitations may apply.

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If EarlyBird Check-In® is available, we'll automatically check you in and assign your boarding position within 36 hours of your flight's departure - that's 12 hours before general boarding positions become available.

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