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How do I get a medical emergency flight?

Call Delta Reservations at 800-221-1212 to book a medical emergency fare.



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An emergency can be either a Distress or an Urgency condition as defined in the “Pilot/Controller Glossary.” A pilot who encounters a Distress condition should declare an emergency by beginning the initial communication with the word “Mayday,” preferably repeated three times.

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Some are willing to give refunds to customers with such an emergency, but our advice is to not count on getting any flexibility. The airlines are more likely to extend the ticket than give a refund. Expect to pay a fee for this.

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Yes, in the case of a death, many airlines offer refunds or the option to change the ticket without additional fees. You will usually need to provide proof of the death, such as a death certificate or obituary, and may be subject to the airline's specific refund policies.

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