How do I get a refund on an unused hotel room?

Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask. You can also resell your room and get your money back that way.



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Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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You can also dispute the charge with your credit card company, who may be able to reverse the charge if they deem it to be unjustified. It's important to note that some hotels may offer more flexible cancellation policies, such as allowing cancellations up to 24 hours before the check-in date without penalty.

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Hotel Policies Review the hotel's policy on billing disputes – this may be outlined on your reservation confirmation or posted at the front desk. Note time limits for contesting charges after checkout – you usually must dispute within 60-90 days.

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Complaints about a hotel or motel
  1. Begin by sharing your complaint with the front desk, manager, or customer service line.
  2. If you feel your issue was not resolved, contact the regional manager or another senior executive if the hotel or motel is part of a chain.


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The Basics Of Handling Complaints
  • 1 – Listen. It's possible that the guest(s) who are complaining may be angry or upset. ...
  • 2 – Empathize And Apologize. People want to be heard and validated. ...
  • 3 – Find The Root Of The Problem. ...
  • 4 – Offer A Solution. ...
  • 5 – The Follow-Up. ...
  • Take Notes. ...
  • Isolate The Situation.


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During my stay at your hotel, I encountered a problem with the air conditioning unit in my room. The unit was not functioning properly, and as a result, the room was uncomfortably warm. Despite my attempts to adjust the temperature and speak to the hotel staff about the issue, the problem persisted throughout my stay.

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Yes, a hotel motel can charge a customer for damages after they have already checked out. This is because the customer has an obligation to pay for any damage that occurs during their stay.

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The amount of time a hotel hold may stay on your account varies from hotel to hotel. Generally speaking, a hold will be released within 24 hours of checking out. But sometimes, it can take up to a week to see the charge disappear.

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They Cost a Lot of Time & Energy
Once a case is set in motion, it usually takes 60-75 days to settle a dispute. During this process, it's on you to show that your transaction was authorized and legitimate. That means you have to collect and send a lot of documentation to prove your case.

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Refund policy If you cancel within 14 days, you'll get a partial refund based on the time left on your reservation (for example: if your room was booked for two nights, and you cancelled after one night, you'd get 50% back). There are some exceptions, though!

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The bottom line
Businesses cannot charge your credit card without authorization. Hotels will typically get your authorization to place a hold on your card for your stay at the time you check in.

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Write a complaint on the Better Business Bureau website, at www.bbb.org. Submit complaints to relevant organizations in the area or region the hotel servers. This way, you'll let locals know about the problems or bad service you received.

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Unusual Complaints Sometimes guests demand something that simply is unwarranted or impossible to deliver such as they may complain about the absence of a swimming pool, lack of public transportation, bad weather and so on. Hotels generally have little or no control over the circumstances surrounding unusual complaints.

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