If you can't access your mobile boarding pass, or your phone dies, you can use another method such as a self-service kiosk or have an agent assist you at the check-in counter. If this issue occurs once you're past security but before you board your flight, ask a gate agent to print off a copy for you.

Getting your boarding pass at the gate is usually a last resort, but it’s possible in certain situations. Here’s how it works and what you need to know:

When You Can Get a Boarding Pass at the Gate:

1. You Have No Checked Bags: This is the most common scenario. If you only have a carry-on, you can often proceed directly to security with your ID (and passport for international flights) and get your boarding pass printed at the gate.
2. You Checked In Online but Couldn’t Print/Get a Mobile Pass: If you checked in on the app or website but your phone died or you couldn’t access it, the gate agent can print it for you.
3. Airline/Kiosk Issues: Sometimes the check-in kiosks in the terminal are malfunctioning.
4. Standby or Flight Changes: If you’re on a standby list or had a last-minute flight change, the gate agent will issue your boarding pass.

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Step-by-Step Process:

1. Go Through Security First. You cannot go to the gate without clearing security.

   • What you need: A government-issued photo ID (like a driver’s license) and for international flights, your passport.
   • What you tell the TSA officer: “I need to get my boarding pass at the gate.” They will verify your identity and flight status in their system. This may take an extra minute.

2. Proceed to Your Departure Gate. Find your gate on the airport monitors.

3. See the Gate Agent. Approach the desk when the agent is not busy (