How do I get my money back from my Suica card?

  1. Suica cards issued by JR East Japan can be returned only at JR East stations. ...
  2. When the card is returned, the deposit of 500 yen is returned along with any remaining amount.
  3. There is a charge of 220 yen to return a Suica card, which is deducted from the total.




To get a refund for the remaining balance on a physical Suica card, you must visit a JR East Ticket Office (known as Midori-no-Madoguchi) at a major JR station in the Tokyo area. You cannot get a Suica refund at non-JR stations or in other cities like Osaka (which uses ICOCA). When you return the card, JR East will refund the remaining balance plus the 500-yen deposit you paid when you first got the card. However, they subtract a 220-yen handling fee from the balance. If your balance is less than 220 yen, you will only receive the 500-yen deposit back (meaning it’s best to spend the card down to zero at a convenience store first to avoid the fee). If you have a "Welcome Suica" (the red tourist card) or a "Pasmo Passport," these are non-refundable and do not have a deposit. For digital Suica cards on an iPhone, the process is more complex and typically requires a Japanese bank account, so it is best to simply spend the remaining digital balance at a store before leaving Japan.

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First, make sure to check your Suica card balance using the ticket machines at the station. This card has 655 yen as the remaining balance. The easiest way to use up your Suica card balance is to use it as a payment method when shopping at the convenience stores!

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You can keep your Suica card for your next trip. It will remain valid for 10 years. The Suica cards we offer are non-personal and are reserved for adult travellers.

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Each person needs one. Pasmo/Suica is read when touching the IC card reader upon entering and exiting a gate, and the correct fare is deducted from the card. The same card cannot be read entering twice at the same station. Thank you for the quick response.

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A Pasmo card is the same as a Suica. You can use it for trains, subways and metro stations and some buses. It is also a tap on card. You can purchase a Pasmo at most stations ( including subway stations) at a vending machine by tapping ENGLISH on the machine and following the instructions provided.

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Travellers flying in from Narita or Haneda International Airport can purchase a Suica card easily at JR East Travel Service Centers. You can also buy a prepaid Suica card from ticketing machines at major JR East train stations and JR Ticket Offices (Midori-no-madoguchi).

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Firstly, the My Suica doesn't have an expiration date. Inactive cards can be re-activated by simply toping it up. And secondly, if ever you lose it, you can get a replacement at most train stations. Visit the Suica customer service counter or ticket machine and inform the staff that you've lost your card.

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You can use Icoca/Pasmo/Suica for all trains, subways and buses in Osaka. You can also use Icoca/Pasmo/Suica at many shops, especially convenience stores. You can use Icoca/Pasmo/Suica in other parts of Japan as well. Buy Icoca cards from vending machines at JR stations in Osaka.

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Bring your item to an Apple Store You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.

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